IEKView: Service Industry Digital Transformation: Emerging Opportunities with Smart Robotics
As customer experience becomes the core driver of business growth, the service industry has significantly enhanced its emphasis on consumer satisfaction. According to a McKinsey’s report in 2023, approximately 71% of consumers expect brands to provide personalized, seamless, and meaningful interaction experiences, and customer service quality is regarded as an important component of brand ...
IEKView: Service Industry Digital Transformation: Emerging Opportunities with Smart Robotics
As customer experience becomes the core driver of business growth, the service industry has significantly enhanced its emphasis on consumer satisfaction. According to a McKinsey’s report in 20...
IEKView: Riding the AI Trend to Seize Business Opportunities in the Green Transition
AI technology is rapidly entering its 2.0 era. As the technology matures, generative AI is steadily moving out of the laboratory and into the stage of industrial deployment. According to forecasts f...
2024 HLF Summit Introduction: Innovation Ecosystems for Resilient Society
Stephen Su, Senior Vice President of the Industrial Technology Research Institute (ITRI) and as the Co-Chair for the 2024 HLF Summit hosted in Taiwan for the first time, delivered the introductory ...
