IEKView: Service Industry Digital Transformation: Emerging Opportunities with Smart Robotics
- Category：
- IEKView
- Domain：
- AI Automation and Intelligent Robotics, Analysis of Global AI Innovation Technologies and Industry Trends, Interdisciplinary Technology Foresight and Service Innovation, Interdisciplinary Technology Foresight and Service Innovation
- Author：
- Date：
- 2025/12/26
- Pages：
Click Count：339 ｜Share to：
Report Outlook
As customer experience becomes the core driver of business growth, the service industry has significantly enhanced its emphasis on consumer satisfaction. According to a McKinsey’s report in 2023, approximately 71% of consumers expect brands to provide personalized, seamless, and meaningful interaction experiences, and customer service quality is regarded as an important component of brand value.
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